FAQ

Semi-custom projects require, on average, 5-8 weeks from your project’s start date. We do recommend booking sooner to give yourself time to gather wording and fill out your design questionnaire.

Custom projects require, on average, 6-12 weeks from your start date, but can vary based on your unique needs, requests and project scope.

Timing for all projects is impacted by the number of revision rounds requested. Unlimited revision rounds are included, and each revision cycle will add time to the design phase of your project.

Invitations are traditionally mailed 6-10 weeks prior to your wedding. We strongly encourage you to allow extra time wherever possible to allow for additional revision rounds, unexpected changes, assembly, shipping or customs delays.

Yes! A selection of samples are available by request. These kits are designed to give a sense of paper, print methods, color, design options and quality.

For semi-custom projects, we are most often able to work within your requested timeline, but under some circumstances, rush orders may incur an additional fee.

Custom projects are not available within a specific rushed timeline, as these projects can be unpredictable in scope.

All rush requests are subject to approval and availability. Please note, rush orders are not available for orders that are already in production. Please email us with the details of your request.

Idyll Wed happily ships worldwide, and regularly works with clients on every continent. All items ship from our studio in Vancouver's historic Gastown district.

Finished pieces ship overnight to the USA, and express to all other parts of the world.

Estimated transit times*
USA - 1 day
Canada - 2-3 days
Europe - 2-4 days
Australia - 3-6 days
Middle East / Asia - 3-6 days
Africa - 3-10 days
Russia - 4-12 days
Other - 3-12 days
*These are estimates based on regular service areas. Remote or restricted areas may take longer.

You may be invoiced for your shipping expense at the end of your project, based on the final weight of your parcel and its destination.

Additional duties and taxes may be charged by your local customs authorities, and are not included in your order total. We encourage you to research what fees may be in place in your state or country.

We love working with fellow creatives and wedding vendors on collaborations. However, we do limit the quantity and frequency of these projects. Please get in touch with the details of your project, including deadlines, other vendors involved and what items you are interested in, and we'll be in touch with our availability.

Due to the custom nature of our products, we cannot accept returns. If you have a concern about your finished pieces, please get in touch and we will do everything possible to make it right.

In the event you must cancel or delay your order, we will be happy to place your in-progress project on hold for up to twelve months, and resume the design process at any point within this timeframe.

Due to the custom nature of our stationery, all payments are non-refundable.

We love sourcing exceptionally beautiful and unique papers and materials for all our projects. Drawing from a broad range of sources, hundreds of colors, weights and textures are available to our clientele. Our selections include cardstocks, handmade papers, washi, translucents, and tissues. You are guided through the selection process during the mock-up stage of your project, with all details considered.

Our designs are brought to life by a range of exquisite print methods. This includes letterpress, matte foil, metallic foil, embossing, flat printing and more. We focus on the highest quality finishes available, bringing our designs to life in rich and vibrant ways. We encourage you to request a sample kit to experience a selection of the options first-hand.

Nope! We pride ourselves on offering one of the most flexible ‘semi-custom’ structures out there. Our semi-custom clientele enjoy all the same services that our custom clients do, including an expansive range of papers and materials, bespoke finishing options (like asymmetrical overlapping wraps!) and custom ink mixes.

Nearly everything! Everything from print methods, lettering styles, paper selections and color palettes, to bespoke finishings and enhancements can be personalized. You will also be asked to provide all wording for your invitations, allowing you to make the content your own.

For semi-custom collections, the artwork, illustrations and general layout of your suite remain static.

If you would like a custom artwork set and/or a unique layout for your stationery, please book a custom project with us.

Adjustments to the layout of the semi-custom collections are often possible during the mock-up phase. We like to be flexible and can often accommodate a variety of aesthetic tweaks. Everyone’s wording and content is a bit different, so ensuring the layout looks just right for your needs is an important part of the process.

Adjustments to the artwork (illustrations, etc) are more involved and are not included in a semi-custom project. Changes are discussed on a case-by-case basis, and may require additional time and a customization fee. Please inquire with your ideas, and we’d love to chat with you about how to make it happen.

We encourage you to think carefully about your selections before placing your order, as changes after that point may incur additional charges. We also understand that changes may need to be made, and are eager to ensure your stationery is exactly right for your needs. We’ll do everything possible to make the necessary adjustments based on the current stage of your project.

While many aspects of your suite can be changed during the mock-up stage, we cannot remove items from your package altogether once we’ve begun work on their design. Due to the time-intensive, custom nature of your project, designed pieces generally cannot be cancelled or refunded.

Once your final approval is given to send designs into production, we cannot make any changes to the approved designs.